Refund policy

How to Start a Return

To start a return, please visit:

account.stellagaile.com

In the Email field, enter your email address, then click Continue.
Open the email sent from our store and copy the six-digit verification code included in the email.
Return to the online store and enter the six-digit verification code.
Click the order that you would like to submit a return for.
If your order contains more than one item, select the item or items you would like to return.
Select a return reason and add a note for the store.
Click Request return.

If your return request is approved and requires shipping, you will receive an email with return shipping instructions and a return shipping label. After the product is returned and inspected, you will receive a refund if the return is approved.

You may also contact us at contact@stellagaile.com. Please include your order number and the item you would like to return.

Please note that returns must be sent to the following address:

SIA “Carasarta”
Avotu iela 21a-1
Rīga, LV-1011
Latvia

Return Window

We have a 14-day return policy. This means you have 14 days after receiving your item to request a return.

If the final day of the return window falls on a weekend or public holiday, the return window may be extended to the next business day.

Please do not send items back to us before submitting a return request. Returns must be requested through your account or by contacting us at contact@stellagaile.com so that we can confirm the return and provide the correct shipping instructions.

Return Conditions

To be eligible for a return, the item must be in the same condition in which you received it: unworn, unused, clean, undamaged, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

All Stella Gaile pieces are handmade and unique. The item shown in the photographs is the exact piece the customer receives. Please review all product images and descriptions carefully before placing an order.

Return Shipping

If your return request is accepted, we will provide a return shipping label and instructions on how and where to send your package.

Refunds

Once we have received and inspected your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Refunds are usually processed within 10 business days after the return has been received and approved. Please note that your bank or payment provider may need additional time to process and post the refund.

Stella Gaile offers free worldwide shipping. Therefore, refunds are issued for the price of the returned item only. Customs duties, import taxes, brokerage fees, customs clearance costs, and any other charges paid to third parties are not refundable.

Cancellations

Orders may be cancelled until the item has been fulfilled.

If your order has already been fulfilled or shipped, it can no longer be cancelled. In that case, you may request a return after receiving the item, in accordance with this Return and Refund Policy.

Damaged or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or if you have received the wrong item, please contact us at contact@stellagaile.com within 48 hours of delivery so that we can evaluate the issue and assist you.