Shipping policy

Free Worldwide Shipping

Stella Gaile offers free worldwide shipping on all available orders.

All orders are shipped with tracking. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information. If you do not receive your tracking details, please contact us at contact@stellagaile.com.

Processing Time

All Stella Gaile pieces are ready to ship. However, each item is carefully inspected and packaged before dispatch.

Please allow up to 48 business hours for your order to be prepared and dispatched. Orders are processed on business days only, excluding weekends and public holidays.

Shipping Carriers

We ship orders using trusted carriers such as UPS, DPD, and Latvijas Pasts.

The shipping carrier is selected based on the destination, order value, and the most suitable available service. Orders under €100 may be shipped with Latvijas Pasts.

Estimated Delivery Times

Estimated delivery times begin after the order has been dispatched.

Latvia: 1–3 business days
Eastern EU: 3–5 business days
Nordics & Baltics: 3–5 business days
Western EU: 5–9 business days
Southern EU: 5–9 business days
International: 10–20 business days

Please note that all delivery times are approximate. Delivery may take longer during peak seasons, public holidays, customs inspections, courier delays, severe weather, or other circumstances outside our control.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, customs clearance costs, and any other charges required by the destination country are the customer’s responsibility.

These charges are not included in the item price and are not paid or refunded by Stella Gaile.

Customs processing may also cause delays, which are outside our control.

Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

Stella Gaile is not responsible for delays, failed delivery, or additional costs caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If a package needs to be resent because of an incorrect or incomplete address, the customer will be responsible for the additional shipping costs.

Unclaimed, Refused, or Returned Packages

If a package is refused, not collected, or returned to us because delivery could not be completed, the customer may be responsible for any additional shipping, return, or customs-related costs.

If the package is returned to us, we may offer to resend the order after the customer has paid the additional shipping costs. Alternatively, where applicable, a refund may be issued after the returned item has been received and inspected, excluding any costs that may be deducted in accordance with applicable law.

Parcel Lockers and Special Delivery Requests

In some cases, we may be able to ship to a parcel locker, pickup point, or alternative delivery address by private request.

If you would like to request a specific delivery method, please contact us at contact@stellagaile.com within 24 hours after placing your order. We will review the request before dispatch and confirm whether it is possible.