Terms of service
Last updated: June 28, 2026
Company Information
This website is operated by SIA “Carasarta”, registration number 40003989448, legal address: Avotu iela 21a-1, Rīga, LV-1011, Latvia, trading as Stella Gaile.
Throughout these Terms of Service, “we”, “us”, and “our” refer to SIA “Carasarta”, trading as Stella Gaile. “Website” refers to stellagaile.com. “You” refers to the person accessing or using the Website, placing an order, or purchasing from us.
Brand: Stella Gaile
Website: stellagaile.com
E-mail: contact@stellagaile.com
Phone: +371 29548275
Legal entity: SIA “Carasarta”
Registration number: 40003989448
Legal address: Avotu iela 21a-1, Rīga, LV-1011, Latvia
SIA “Carasarta” is not currently registered as a value added tax payer. Unless otherwise stated, no VAT is charged by the Company on purchases made through the Website.
Our online store is hosted on Shopify, which provides the e-commerce platform that allows us to present and sell our products to you. Any purchase made through the Website is made directly from SIA “Carasarta”, trading as Stella Gaile.
Acceptance of These Terms
By accessing or using the Website, browsing our products, creating an account, submitting an order, or purchasing from us, you agree to these Terms of Service and to any other policies referenced on the Website.
If you do not agree to these Terms of Service, you should not use the Website or purchase from us.
We may update, change, or replace any part of these Terms of Service by publishing the updated version on this page. The version available on the Website is the current version.
Website Use
You may use the Website only for lawful purposes and in accordance with these Terms of Service.
You must not use the Website in a way that could damage, disable, overload, impair, interfere with, or compromise the Website, its security, or its normal operation.
You must not attempt to gain unauthorised access to the Website, customer accounts, payment systems, server infrastructure, or any related systems.
Products and Product Information
Stella Gaile creates handmade, unique, one-of-a-kind, and limited garments and accessories.
We make reasonable efforts to describe and present each product accurately. Product pages may include information about materials, dimensions, craftsmanship, care, availability, styling, and other product details.
Unless stated otherwise, the item shown in the product photographs is the exact item the customer receives.
Please note that colours may appear slightly different depending on screen settings, lighting, photography, and device display. Measurements are provided as accurately as possible but may be approximate.
Handmade details, hand stitching, raw edges, repairs, irregularities, vintage materials, selected fabrics, and other individual characteristics may form part of the design and character of the item where shown or described.
Product descriptions, images, editorial notes, and other Website content are intended to help you understand the item. They do not create a separate commercial warranty unless expressly stated or required by applicable law.
Nothing in these Terms of Service limits your statutory rights regarding goods that do not conform to the contract.
Availability
Product availability may change without prior notice.
Because Stella Gaile creates one-of-a-kind and limited items, we are not obliged to reproduce, remake, or restock an item that has been sold, reserved, archived, discontinued, or otherwise made unavailable.
Adding an item to your cart does not reserve the item. An item is only reserved for you once your order has been successfully placed and accepted.
Orders
When you place an order through the Website, you confirm that all information provided by you is accurate, complete, and current.
After placing an order, you may receive an order confirmation by e-mail. This confirms that we have received your order.
We reserve the right to refuse, cancel, or limit an order where reasonably necessary, including in cases of product unavailability, incorrect product or price information, payment issues, suspected fraud, shipping restrictions, or an incorrect or incomplete shipping address.
If we cancel an order after payment has been made, we will refund the amount paid for the cancelled order using the original payment method, unless otherwise agreed or required by law.
Prices and Payment
Product prices are shown on the Website at the time of purchase.
We make reasonable efforts to ensure that product prices and payment information are accurate. If an obvious pricing or product information error occurs, we may cancel the affected order and refund any amount already paid.
Payment must be completed through the payment methods available at checkout. Payment providers may apply their own terms, security checks, and processing rules.
Free standard shipping is offered for available orders through the shipping destinations shown at checkout. Any customs duties, import taxes, brokerage fees, customs clearance charges, or other charges required by the destination country are not included in the product price and are the customer’s responsibility.
Shipping and Delivery
Shipping information, estimated delivery times, carriers, tracking, address rules, customs information, and special delivery requests are described in our Shipping Policy.
Delivery times shown on the Website are estimates only and begin after dispatch, unless stated otherwise.
We are not responsible for delays caused by customs procedures, courier delays, public holidays, peak seasons, severe weather, incorrect address information, or other circumstances outside our control.
Please make sure your shipping address is complete and correct before placing your order. If a package needs to be resent because of an incorrect, incomplete, or outdated address provided by the customer, the customer may be responsible for additional shipping costs.
Cancellations
Orders may be cancelled until the item has been fulfilled.
If your order has already been fulfilled or shipped, it can no longer be cancelled. In that case, you may request a return after receiving the item in accordance with our Return and Refund Policy.
Returns and Right of Withdrawal
Information about returns, refunds, return conditions, return shipping, damaged or incorrect items, and the right of withdrawal is provided in our Return and Refund Policy.
Consumers purchasing online may have the right to withdraw from the contract within 14 days after receiving the item, subject to applicable law and any lawful exceptions.
To start a return, please follow the return instructions provided on the Website or contact us at contact@stellagaile.com.
Items sent back to us without first requesting a return will not be accepted.
Custom, Altered, and Personalized Items
Custom-made, altered, personalized, or specially requested items may not be eligible for return where the law allows such an exception.
Before placing an order for any custom, altered, personalized, or specially requested item, please review all details carefully.
Legal Rights for Non-Conforming Goods
Nothing in these Terms of Service, the Return and Refund Policy, the Shipping Policy, or any other Website policy limits your mandatory consumer rights under applicable law.
If an item does not conform to the contract, you may have statutory rights under the laws of Latvia, the European Union, or other applicable mandatory consumer protection rules.
Normal wear, damage caused by improper use, damage caused by failure to follow care instructions, or characteristics clearly shown or described before purchase are not considered non-conformity where applicable law provides so.
Editorial Content
The Website may contain blog posts, articles, editorials, collection notes, historical references, cultural references, creative texts, styling notes, and other written or visual materials.
Such content is provided for informational, cultural, artistic, and editorial purposes only. It should not be understood as legal, financial, tax, medical, academic, historical, or other specialist advice.
Any interpretation, opinion, or creative statement expressed through the Website should be read in the context of the artistic and editorial direction of Stella Gaile.
Intellectual Property
Unless otherwise stated, all content published on the Website, including texts, images, photographs, graphics, product descriptions, editorial materials, collection names, product names, visual materials, layout elements, and brand materials, belongs to SIA “Carasarta”, Stella Gaile, or its authorised creators.
Accessing the Website does not grant you any licence or right to use our intellectual property.
You may not copy, reproduce, distribute, modify, publish, commercially use, or otherwise exploit Website content without our prior written permission, unless such use is expressly permitted by applicable law.
If third-party material is used on the Website, it is used with permission, under licence, or in another lawful manner where applicable. All rights in third-party materials remain with their respective owners.
External Links and Third-Party Services
The Website may contain links to external websites, social media pages, payment providers, delivery services, or other third-party platforms.
These third-party websites and platforms are not owned or controlled by us. We are not responsible for their content, accuracy, availability, security, privacy practices, or policies.
The inclusion of an external link does not imply endorsement, approval, or responsibility for the linked website, platform, owner, or content.
Website Availability
The Website is provided on an “as available” basis.
We do not guarantee that the Website will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.
We may suspend, restrict, update, or discontinue any part of the Website where necessary for maintenance, technical, security, legal, or business reasons.
Limitation of Liability
To the fullest extent permitted by applicable law, we are not liable for losses arising from your use of, or inability to use, the Website or its general non-contractual content.
This may include losses connected with technical errors, interruptions, external links, outdated information, display issues, or reliance on general editorial information published on the Website.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is not permitted by applicable law. Nothing in these Terms of Service limits your statutory consumer rights, rights relating to non-conforming goods, or any rights arising from an order placed through the Website.
Privacy and Cookies
Information about how we collect, use, store, and protect personal data is provided in our Privacy Policy.
Information about cookies and similar technologies is provided in our Cookie Policy, where applicable.
Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of Latvia.
If you are a consumer residing in another country, nothing in these Terms of Service deprives you of any mandatory consumer protection rights that apply to you under the laws of your country of residence, where such rights cannot be excluded or limited by agreement.
Consumer Disputes
If you have a question or complaint about an order, product, delivery, return, refund, or any other matter, please contact us first at contact@stellagaile.com so that we can try to resolve the issue directly.
If a consumer dispute cannot be resolved directly, consumers may have the right to contact the competent consumer protection authority, an applicable out-of-court dispute resolution body, or the courts in accordance with applicable law.
Shipping, Delivery & Consumer Rights
Stella Gaile offers free worldwide shipping on available orders, unless stated otherwise at checkout or in a specific product notice.
The shipping carrier and service are selected by Stella Gaile based on the destination, order value, and the most suitable available shipping method. Estimated delivery times are provided in our Shipping Policy and begin after the order has been dispatched, not from the moment the order is placed.
Delivery times are estimates and may vary due to carrier delays, customs processing, public holidays, remote delivery locations, or other circumstances outside our direct control. For international orders outside the European Union, the customer may be responsible for any applicable customs duties, import taxes, or local charges.
Nothing in these Terms limits any mandatory consumer rights that apply under European Union or Latvian consumer protection law. If you are purchasing as a consumer in the European Union, you may have the right to withdraw from a distance purchase within the statutory withdrawal period, subject to the conditions and exceptions set out in our Return Policy and applicable law.
Our Shipping Policy and Return Policy form part of these Terms and should be read together with them before placing an order.
Contact Us
If you have any questions about these Terms of Service, you can contact us:
By e-mail: contact@stellagaile.com